Decathlon, a leading sporting goods retailer, faced an important surge in customer inquiries and turned to AI to manage the greater volume. Agentic AI will take this even more by generating digital agents which will navigate software program interfaces, interpret unstructured data, and execute multi-stage processes with nominal human intervention. https://ai-driven-customer-experi23579.amoblog.com/indicators-on-bpo-outsourcing-for-enterprises-you-should-know-61448096